Access a global network of logistics specialists who provide practical support, expert advice, and management-level guidance. ZinDesk combines structured monthly support capacity with a broader consultancy approach, backed by consultants in 25 countries.
Choose 10 / 20 / 40h package
Use support and advisory time as needed
Scale as support and advisory demand grows
How ZinDesk works
Choose your package
Select 10, 20, or 40 hours of monthly support and advisory capacity.
Submit unlimited tickets
There is no ticket cap across packages
Use support as needed
Support consumption is measured by hours logged
What’s included
Ticket triage
Issue troubleshooting
Expert support guidance
Operational and management-level advice
Cross-functional communication and coordination
Escalation within support scope
Not included by default
Predictable monthly spend
Network of expert advisors
Global coverage across 25 countries
Holistic support and advisory approach
Ready to choose a ZinDesk package?
Standard self-service packages for customers who want structured monthly support and access to expert logistics advice. Enterprise options are available for customers who need broader coverage, custom commercial terms, or a more tailored setup.
At Zinnovate, we understand the critical role that seamless logistics operations play in your business success. That’s why our ZinDesk is dedicated to providing expert, responsive support for CargoWise, ensuring that your operations run smoothly and efficiently.
This guide explains what information is needed during ZinDesk onboarding, how to complete the onboarding form, and what happens after submission.
Thank you for choosing ZinDesk.
The onboarding process helps Zinnovate set up your ZinDesk support service correctly from the start. During onboarding, we collect the information needed to confirm your support contacts, understand your operating environment, and prepare the support workflow for your organization.
The onboarding process should be completed after your ZinDesk subscription request has been submitted.
As part of onboarding, you will be asked to provide the following information:
After submitting your ZinDesk subscription request, you will receive a confirmation email.
The confirmation email includes a link to the ZinDesk onboarding form.
To complete onboarding:
Once submitted, Zinnovate will review the information and continue the activation process.
After your onboarding form has been submitted, Zinnovate will review the information provided.
The next steps may include:
If no additional clarification is required, Zinnovate will continue with the activation of your ZinDesk service.
ZinDesk supports two payment methods depending on the option selected during checkout.
Invoice handling does not take place through Stripe.
Your onboarding status may be tracked as one of the following:
To help Zinnovate activate the service efficiently, please ensure that:
If you have questions during the onboarding process, please contact Zinnovate using the contact details provided in your ZinDesk confirmation email.
Please include your company name and, if available, your ZinDesk order ID or Stripe reference when contacting us.
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